Now that's service

Kudos to Canadian Tire.

If you don't know anything about Canada, Canadian Tire is a national institution. They've been around since September 15th, 1922 so they're a pretty "old" institution. Every time you make a purchase at one of their stores they give you your change plus some Canadian Tire Money.

A common piece of Canadian folklore is that if every Canadian who has Canadian Tire money (that would be all 30+ million of us) turned up at their stores and cashed our Canadian Tire Money we would bankrupt the company ;-)

Anyway, this isn't what I'm here to talk about. For an "old" company they certainly "get it" and are changing with the times. Here's a recent experience I had with them. One of my cars had a flat tire (tyre) so I headed off down to their new store in Vancouver on Cambie Street.

What a refreshing experience. No greasy, intimidating mechanics joint this. Really friendly staff, computerized systems, standardized and clear pricing and it gets better. They've got a waiting area you can sit in, leather seats, lovely decor, BBC World Service news on the 42" flat panel TV, free coffee and free open Wi-Fi.

And it gets even better... They couldn't do it for me right then so they took it and said they would call me. That's exactly what they did the next morning. And it gets better. Then they call me a week later to make sure everything was OK with the service they sold me.

All of this focused on one key issue. Great service that respects the customers' time.

So kudos to Canadian Tire. I'll be going back.

Comments

[Andy James]

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